Careers
Join Us
Are you ready to take part in shaping the future?
We are passionate about making an impact and helping people live better. We are continuously seeking the brightest and most energetic team players to join us on this journey!
Field Application Specialist – Texas / Florida
Who are we?
We are here to improve the lives of patients through innovative technologies. We are a rapidly growing inter-disciplinary team of professionals passionate about developing disruptive technologies that empower physicians to make better treatment decisions. We are addressing one of today’s most critical global health concerns – the rise of antibiotics resistant bacteria (www.me-med.com).
Who are we looking for?
We are seeking a motivated Field Application Specialist, to join us in an exciting period of accelerated growth. Reporting to the Director of US Service and Operations, MeMed USA, the candidate will be joining the US Service and Support team building the foundations for a world-class customer experience. This position is highly technical in nature, leading customer implementations, product installation and trainings, on-site troubleshooting and much more.
Primary Job Responsibilities:
General
- Provide an excellent customer experience through customer implementations in collaboration with sales, stellar on-site support facilitating customer inquiries, managing case resolutions and providing internal teams with feedback on field activities.
Key Responsibilities
- Assist customers in adopting MeMed’s products in their hospitals
- Manage customer implementation plans including ensuring all required materials and equipment are delivered
- Provides on-site customer training and helps the customer with protocol and product validations, defining criteria to reach “go-live” stage
- Manage customer complaints through remote or on-site troubleshooting, assist in identifying resolutions, completing all cases in the designated CRM in a timely manner
- Primary technical support escalation for direct customers and partners
- Serve as a key liaison on technical matters
- Manage accuracy of customer account data in Salesforce
- Participate in weekly planning exercises for new installs and planned customer visits
- Escalate product and/or customer issues as needed
- Continually improves the implementation process to bring customers online with their new products as professionally and quickly as possible
- Frequently interact with end users to confirm any additional training needs, clinical support, and any other customer needs for successful product utilization
- Interact with sales, technical service, QA/RA, and marketing on a regular basis
- Prepare reference material for users by collating and communicating operational and technical instructions
- Support development and edits to IFUs, service documents, work instructions and SOPs
- Ensure compliance with Company’s Quality Management System
Skills and Competencies:
- 3+ years of experience and proven track record in a similar role in the medical device industry
- Strong knowledge in infectious diseases – preferred
- Strong knowledge of CRM processes and improvements (salesforce) – strongly preferred
- Prior field experience supporting customers in a highly technical field
- Proven ability to resolve complex customer issues while maintaining positive customer relations
- Demonstrates strong understanding of hospital laboratory practices, CAP, CLIA, FDA, HIPAA and IQCP requirements
- Demonstrates strong project management skills
- Clear vision of and commitment to providing outstanding customer service
- Excellent team player
- Thrives in a fast-paced, high-growth startup environment
- Technical degree in biology, or related field preferred
Location & Travel:
The positions region is the US and Canada, occasional international travel may be requested. Willing to travel up to 90%
Verification and Validation (V&V) Engineer
Who are we?
We are here to improve the lives of patients through innovative technologies. As an interdisciplinary team of professionals, we are passionate about developing game-changing solutions that have a real impact on global health.
We apply machine learning to translate the complex signaling of the immune system into simple, actionable diagnostic insights. MeMed’s machine learning-based diagnostics address key clinical and medical challenges in infectious diseases and inflammatory disorders (www.me-med.com)
Who are we looking for?
If you’re a highly motivated, top-notch professional and a true team player, with a passion for bringing game-changing medical products to life and making a real impact on patients’ lives, we would love to hear from you!
We are seeking a highly talented and motivated individual to join our team as a Verification and Validation (V&V) engineer. The ideal candidate has strong experimental skills, excellent interpersonal abilities, and a passion for working in a dynamic, fast-paced, and highly demanding startup environment. A strong spirit of self-learning and the ability to explore new technological domains, including AI applications in in-vitro diagnostics, are highly valued.
Responsibilities
- Develop and implement test plans, protocols, and reports for design verification and design validation.
- Actively perform testing, including software and system verification.
- Hands-on approach in the planning, execution, and documentation V&V activities for in-vitro diagnostic medical devices, ensuring compliance with ISO 13485, FDA, IVDR, and other regulatory requirements.
- Take part in development processes, including support in design integration studies, investigations, defects documentation and root-cause analysis.
- Design, develop and validate testing tools, ensuring they are qualified, calibrated, and compliant with relevant regulatory standards.
- Manage test execution, data analysis, and troubleshooting to ensure the reliability, safety, and performance of medical devices.
- Drive continuous improvement by optimizing V&V methodologies, enhancing coverage, automation, and documentation practices.
- Review requirements, specifications and technical design documentation to provide meaningful feedback.
- Thrive in a fast-paced startup environment, demonstrating adaptability and problem-solving skills.
- Position based in Haifa.
Required skills
- 3-5 years of experience in V&V in the medical device industry.
- Knowledge of design control processes, development cycles and applicable medical device regulations and standards
- Hands-on experience in embedded system and SW testing.
- Highly self-motivated – a problem solver that “makes it happen”
- Excellent communication skills working with multidisciplinary teams
- Fluent in English
Advantages
- Academic degree in Engineering or Life sciences
- Previous experience in running V&V for in-vitro diagnostic devices
- Experience with Python and Javascript
- Knowledge in Linux Operating Systems and automated testing tools (Selenium)
We are always happy to meet passionate team players!
"*" indicates required fields