Who are we?

We are here to improve the lives of patients through innovative technologies. We are a rapidly growing inter-disciplinary team of professionals passionate about developing disruptive technologies that empower physicians to make better treatment decisions. We are addressing one of today’s most critical global health concerns – the rise of antibiotics resistant bacteria (www.me-med.com).

Who are we looking for?     

We are seeking a motivated Field Application Specialist, to join us in an exciting period of accelerated growth. Reporting to the Associate Director of Service, MeMed USA, the candidate will be joining the US Service and Support team building the foundations for a world-class customer experiece. This position is highly technical in nature, leading customer implementations, product installation and trainings, on-site troubleshooting and much more.

Primary Job Responsibilities:

General

• Provide an excellent customer experience through customer implementations in collaboration with sales, stellar on-site support facilitating customer inquiries, managing case resolutions and providing internal teams with feedback on field activities.

Key Responsibilities

• Assist customers in adopting MeMed’s products in their hospitals
• Manage customer implementation plans including ensuring all required materials and equipment are delivered
• Provides on-site customer training and helps the customer with protocol and product validations, defining criteria to reach “go-live” stage
• Manage customer complaints through remote or on-site troubleshooting, assist in identifying resolutions, completing all cases in the designated CRM in a timely manner
• Serve as a key liaison on technical matters
• Manage accuracy of customer account data in Salesforce
• Participate in weekly planning exercises for new installs and planned customer visits
• Escalate product and/or customer issues as needed
• Continually improves the implementation process to bring customers online with their new products as professionally and quickly as possible
• Frequently interact with end users to confirm any additional training needs, clinical support, and any other customer needs for successful product utilization
• Interact with sales, technical service, QA/RA, and marketing on a regular basis
• Prepare reference material for users by collating and communicating operational and technical instructions
• Support development and edits to IFUs, service documents, work instructions and SOPs
• Ensure compliance with Company’s Quality Management System

Skills and Competencies:

• 3+ years of experience and proven track record in a similar role in the medical device industry
• Strong knowledge in infectious diseases – preferred
• Strong knowledge of CRM processes and improvements (salesforce) – strongly preferred
• Prior field experience supporting customers in a highly technical field preferred
• Proven ability to resolve complex customer issues while maintaining positive customer relations
• Demonstrates strong understanding of hospital laboratory practices, CAP, CLIA, FDA, HIPAA and IQCP requirements
• Demonstrates strong project management skills
• Clear vision of and commitment to providing outstanding customer service
• Excellent team player
• Thrives in a fast-paced, high-growth startup environment
• Technical degree in biology, or related field preferred

Location & Travel:

Unites states. The position involves US and occasional international travelling (Willing to travel up to 80%)

Global Marketing Lead-Israel

Who are we?

We are here to improve the lives of patients through innovative technologies. We’re a rapidly growing multi-disciplinary team of scientific, technological, medical and commercial professionals devoted to developing game changing technologies that transform healthcare and impact patients’ lives, by addressing some of the most critical global health concerns.

Who are we looking for?

We are looking for an experienced and highly motivated marketing professional to join our Product and Marketing team. The ideal candidate will be creative, out-of-the-box thinker, team player with aspirations to grow with us as a leader in the organization but not afraid of rolling up his/her sleeves and work hard to make things happen. The position requires proven track records in managing marketing campaigns that enhance brand awareness and drive product demand in the US healthcare market.

Key responsibilities

• Develop and execute comprehensive marketing strategies in collaboration with the marketing, product and sales teams to meet our business objectives
• Lead and manage marketing campaigns from concept to execution using different marketing channels
• Support the creation of high-quality marketing tools from idea to design and execution using the Adobe creative suite and MS PowerPoint. This will include sales enablement tools, online promotional materials, online blog, webinars, etc…
• Build analysis and reporting systems to monitor marketing campaigns impact on awareness and product demand.
• Lead marketing communication with strategic partners including mutual marketing plans, co-marketing activities and more.
• Manage the company’s public relation strategy  
• Oversee planning for trade shows, symposia, including contractual negotiations, site recommendations, budgets, agenda, travel arrangements, and post-event analytics.
• Stay updated with the latest marketing techniques and technologies, incorporating them into our marketing strategy where beneficial.

Requirements

• Bachelor’s degree (B.A./B.S.) in Marketing, Communications, or related field.
• Minimum of five years’ experience in Healthcare Marketing (Medical device or diagnostics preferred).
• Strong knowledge and understanding of marketing principles, strategies, and tactics, with the ability to lead integrated campaigns from concept to execution
• Proficient in Adobe Creative Cloud including InDesign, Illustrator, Photoshop, and Acrobat, as well as the Microsoft Office Suite. Thorough understanding of design layout, typography, color theory, photo retouching, and print production management.
• Proficient in Pardot, WordPress, Salesforce or comparable platforms.
• Excellent written and verbal communication skills in English, ability to influence and establish successful working relationships with both customers and internal cross-functional teams.
• Creative mindset with the ability to solve challenges in innovative ways.
• Familiarity with digital marketing tools, and platforms such as: content marketing, email marketing, search engine marketing (SEM), search engine optimization (SEO), web analytics, online advertising and more.
• Exceptional aesthetic judgment and creative design skills, with the ability to conceptualize and execute projects that align with our brand’s visual identity and appeal to our customers’ tastes and preferences.
• English mother tongue- must

Location

This position is open for both US East Coast (New England area preferred) and Israel (Haifa), and requires a tight collaboration with the product and marketing team located in Israel. The role requires a commitment to working across time zones and includes 2-3 transatlantic trips every year 

Global Marketing Lead – US

Who are we?

We are here to improve the lives of patients through innovative technologies. We’re a rapidly growing multi-disciplinary team of scientific, technological, medical and commercial professionals devoted to developing game changing technologies that transform healthcare and impact patients’ lives, by addressing some of the most critical global health concerns.

Who are we looking for?

We are looking for an experienced and highly motivated marketing professional to join our Product and Marketing team. The ideal candidate will be creative, out-of-the-box thinker, team player with aspirations to grow with us as a leader in the organization but not afraid of rolling up his/her sleeves and work hard to make things happen. The position requires proven track records in managing marketing campaigns that enhance brand awareness and drive product demand in the US healthcare market.

Key responsibilities

• Develop and execute comprehensive marketing strategies in collaboration with the marketing, product and sales teams to meet our business objectives
• Lead and manage marketing campaigns from concept to execution using different marketing channels
• Support the creation of high-quality marketing tools from idea to design and execution using the Adobe creative suite and MS PowerPoint. This will include sales enablement tools, online promotional materials, online blog, webinars, etc…
• Build analysis and reporting systems to monitor marketing campaigns impact on awareness and product demand.
• Lead marketing communication with strategic partners including mutual marketing plans, co-marketing activities and more.
• Manage the company’s public relation strategy  
• Oversee planning for trade shows, symposia, including contractual negotiations, site recommendations, budgets, agenda, travel arrangements, and post-event analytics.
• Stay updated with the latest marketing techniques and technologies, incorporating them into our marketing strategy where beneficial.

Requirements

• Bachelor’s degree (B.A./B.S.) in Marketing, Communications, or related field.
• Minimum of five years’ experience in Healthcare Marketing (Medical device or diagnostics preferred).
• Strong knowledge and understanding of marketing principles, strategies, and tactics, with the ability to lead integrated campaigns from concept to execution
• Proficient in Adobe Creative Cloud including InDesign, Illustrator, Photoshop, and Acrobat, as well as the Microsoft Office Suite. Thorough understanding of design layout, typography, color theory, photo retouching, and print production management.
• Proficient in Pardot, WordPress, Salesforce or comparable platforms.
• Excellent written and verbal communication skills in English, ability to influence and establish successful working relationships with both customers and internal cross-functional teams.
• Creative mindset with the ability to solve challenges in innovative ways.
• Familiarity with digital marketing tools, and platforms such as: content marketing, email marketing, search engine marketing (SEM), search engine optimization (SEO), web analytics, online advertising and more.
• Exceptional aesthetic judgment and creative design skills, with the ability to conceptualize and execute projects that align with our brand’s visual identity and appeal to our customers’ tastes and preferences.

Location

This position is open for both US East Coast (New England area preferred) and Israel (Haifa), and requires a tight collaboration with the product and marketing team located in Israel. The role requires a commitment to working across time zones and includes 2-3 transatlantic trips every year Top of Form

 **MeMed is committed to a policy of equal employment opportunity for all qualified employees and applicants for employment without regard to race, color, national origin, religion, sex, disability, age, sexual orientation, military status, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local law.

General application